Business Performance

Business Performance

Achieving Business Performance excellence requires the successful implementation of a business execution system that effectively and seamlessly integrates the following four disciplines: Strategy Deployment, Performance Management, Process Excellence, and Operational Excellence.



Operational Excellence
Operational Excellence is the consequence of an enterprise-wide practice of ideal behaviors, based on correct principles supporting traceability as well as clearly defined and communicated interfaces. Through focus on organisational behavior, accelerate a transformation of thinking, behavior and therefore a lasting culture of operational excellence.

Key objectives are:

  • Integrate resources, budgets and accountability
  • Standardize execution and enable increased automation
  • Optimize by eliminating low-value activity and implementing global delivery
  • Elevate practices to drive insight and integration across the value chain
  • Collaboration through high performance teams

A successful implementation of operational excellence will result in higher business agility, enhanced operational efficiency and innovation.

Process Excellence
Process Excellence is about maximizing customer value and mitigation of organizational siloes. It involves core competencies of Operational Excellence organizations and utilized to achieve the organization’s strategic or operational objectives and goals.

Key objectives are:

  • Understanding of the Business Model and of Core Processes
  • Alignment of Core Processes across the Organization
  • Clearly defined and aligned Results/Outputs/Measures of each process
  • Ongoing Performance Measurement
  • Continuous Improvement of Processes

Leveraging the power of Cross-functional processes, standardized and optimized across geographies and business units, building a clear path between process and value.

Process Excellence also implies a culture of continuous improvement and high performance teams as well as an even more motivated workforce from the visibility of the context of objectives and tasks.

Performance Management
In order for a company to survive and succeed, organisations need to set strategic directions, establish goals, execute decisions and monitor their state and behaviour as they move towards their goal. For managing this, the company needs to use performance measurements and systems giving the visibility needed.

A Performance Management system hereby helps the company delivering better outcomes from decisions made from facts and not perceptions, supporting the business to respond and adapt more effectively.

Key objectives are:

  • Consistent and correct KPI-related data providing insights into operational aspects of a company
  • Timely availability of KPI-related data
  • KPIs designed to directly reflect the efficiency and effectiveness of a business
  • Information presented in a format which aids decision-making for management and decision-makers
  • Ability to discern patterns or trends from organized information

By developing and improve the business continuously and iteratively, feedback from defined objectives and metrics comes more often which again drives the discipline of monitoring and measurement.

Performance management is about achievement of performance targets through the effective management of people and the environment in which they operate. It is an integral part of every business process in the organization with relation to defined targets and allocated resources for their achievement.