SMARTER PROCESS

SMARTER PROCESS

Your customers are no longer passive in their quest to receive services and buy products. They expect five-star treatment, and if they don’t get it, they search for alternatives. This
means that you need to create positive touch points on every interaction with your customers while holding down costs and growing your topline revenue.

Customers routinely tweet their displeasure and alert the media to flaws in your company’s ability to serve them. There is no way to stay out of the spotlight when your operations
don’t meet their high expectations. Every one of your business processes is intensely scrutinized and evaluated. That’s what Smarter Process is about.

Smarter Process helps you use mobile, analytics, and collaboration to empower you as a leader to find the right tools and solutions.

SERVICES


ADOPTION STRATEGY

Since BPM is a management approach to continuous business improvement it is important to focus on the Business value when driving the BPM adaptation.

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TRANSFORMATION PROGRAM

BPM can help you build a business that is adaptable, and adaptability in and of itself is becoming a value proposition. Adaptability by humans to changing conditions, although enabled by using the correct technology, is a cultural issue. Adaptability itself is a company’s biggest competitive advantage. Only if you move the existing culture do you succeed at scaling BPM from a few projects to a comprehensive BPM program.

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IMPLEMENTATION

BPM is most effective and valuable when deployed at an enterprise level integrating all processes with the value chain and extending the reach and impact of shared processes and process assets.

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RESOURCES

 

BUSINESS PROCESS MANAGEMENT MATURITY LEVEL
In essens, some organized processes, standardization and measures characterize most organisations’ BPM. The established process management discipline helps ensure that existing practices are retained and that projects are performed and managed according to documented plans

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NEWS

 

BEST PRACTICES FOR TRANSFORMATIONAL CHANGE
Less than 30% of organizations consider their change management programs successful. Organizations that successfully implement and sustain changes to business processes tend to get ahead faster and stay ahead longer.

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COMMON BARRIERS TO
EFFECTIVE PROCESS MANAGEMENT
Common barriers to effective process management and the key elements that effect how organizations conduct business.
Building awareness of these barriers enable you to identify when they might occur and develop plans to mitigate them

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