Every IT department needs to match its maturity level with the needs and wants of the organization. The main reason for the assessment is:

  • That the IT department needs to determine its current maturity level before it can measure whether or not there is alignment between IT activities and business priorities.
  • That the IT department must then determine the ideal IT maturity level for the organization. Where a gap between IT maturity level and organizational priorities exists, the IT department must make plans to transition.
  • That before changes can be made to the IT department; it needs to analyze the readiness of both the organization and the IT department.

Misaligned IT and business goals result in wasted resources, poor service delivery, low morale, and unmet deadlines. Some of the symptoms of misaligned maturity level are:

  • Consistently missed service delivery targets.
  • Lack of knowledge sharing among IT staff.
  • Unwillingness of IT staff to comply with standards and processes.
  • An IT project triage system is rarely used to prioritize IT initiatives.
  • IT staff are overworked or underutilized.
  • IT is viewed unfavourably by the organization.
  • It is impossible to predict when IT projects will be completed.
  • IT is not a driver of business strategy achievement.
  • Technology is overcomplicated or under-sophisticated for business needs.

IT departments can increase alignment by focusing on below improvement areas:



Assessing this information for the business and for IT will allow you to assess whether there is alignment between the two. Misalignment will manifest in gaps between what the business expects of IT and what IT is currently able to deliver.

There are three key characteristics to determine whether IT maturity level is in alignment with the organization: